The box collaborates with the company Gordon Delivery who helps us with the deliveries. Deliveries take place between 12 noon and 9 pm on Mondays and between 12 noon and 9 pm on Tuesdays. On Friday afternoon, after Gordon has done his route planning, you will receive an email or SMS with an estimated delivery time of +/- 45 minutes. On Monday / Tuesday, you will then receive an SMS where you can follow your delivery in real time on your mobile phone (smartphone). After the delivery, you can rate the delivery and all feedback is valuable to us, positive as well as views on how we can get better. The box is delivered frozen to your address and left in paper bags at your door. If you are not at home, the food is placed outside your door and you will receive an SMS about completed delivery. All order lists close on Thursdays at 12. After that, we can not add or delete deliveries booked for the upcoming run on Monday / Tuesday. If you need to cancel the delivery after this time, 50% of the order value will be refunded.