Standard terms of sale for consumer purchases of goods over the Internet
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet.
Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights.
The laws are available at www.lovdata.no. The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties’ most important rights and obligations for trade.
The terms of sale have been prepared and recommended by the Norwegian Consumer Agency. For a better understanding of these terms of sale, see the Norwegian Consumer Agency’s guide here.
1. The Agreement
The agreement consist of these sales conditions, information provided in the order solution and any specially
agreed terms. In the event of any conflict between information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods
between businesses and consumers.
The seller is Mat fra Marcus AS, Øivinds vei 2, email@example.com, 48517228, Org. 923 785 450, and is hereinafter referred to as the seller.
The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer.
The stated price for the item and services is the total price the buyer must pay. This price includes all taxes and
additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.
4. Entering into an agreement
The agreement is binding on both parties when the buyer had sent his order to the seller.
However, the agreement is not binding if there have been any typing errors in the offer from the seller in
the ordering solution in the online store or in the buyers order, and the other party realized or should have realized
that such an error existed.
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card
when ordering. The card will be charged the same day as the item is sent.
When paying with an invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery takes place when the buyer, or his representative, has taken over the thing.
If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without
unnecessary delay and no later than 30 days after the order from the consumer. The item must be delivered
to the buyer unless otherwise agreed between the parties.
7. The risk of the item
The risk for the goods passes to the buyer when he, or his representative, has had the goods
delivered in accordance with point 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the
item in accordance with the right of withdrawal act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins
to run. The deadline includes all calendar days. If the deadline ends on a Saturday or public holiday the deadline
is extended to the nearest working day.
The cancellation deadline is consider complied with if notification is sent before the expiry of the deadline.
The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification
should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
– When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
– If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from
the day after the first shipment is received.
– If the purchase consist of several deliveries, the cancellation period
will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not
state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form.
The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of
withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14
days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning
the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs.
The seller can not set a fee for the buyers use of the right of withdrawal.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyers decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the
goods have been returned.
9. Delay and non-delivery, buyers rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the
parties, and this is not due to the buyer or circumstances on the buyers side, the buyer may, according to the rules in chapter 5 of the consumer purchase act, withhold the purchase price, demand fulfillment, terminate the agreement and /or demand compensation from the seller.
In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (e-mail)
The buyer can maintain the purchase and demand fulfillment from the seller.
However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome,
or if fulfillment will entail such a great inconvenience or cost for the seller that is is significantly disproportionate
to the buyers interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer
can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.
If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within
a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item.
The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
The buyer can claim compensation for a small loss as a result of the delay.
However, this does not apply if the seller proves that the delay is due to an obstacle beyond the sellers control
which could not reasonably have been taken into account during the contract period, avoided, or overcome the
10. Lack of the item – the buyers rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been
discovered, notify the seller that he or she will invoke the defect.
The buyer has always complained in time if it happens within 2 months, from the defect was discovered or should
have been discovered. Complaints can be made no later than 6 months after the buyer took over the item.
If the product or parts of it are intended to last significantly longer than 6 months.
If the item has a defect and this is not due to the buyer or conditions on the buyers side, the buyer may, in accordance with the rules in the consumer purchase act, chapter 6 withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and /the seller.
Complaints to seller should be made in writing.
– Correction or re-delivery
The buyer can choose between claiming the defect or correcting the delivery of similar items.
The seller may nevertheless oppose the buyers claim if the implementation of the claim is impossible or
the seller causes unreasonable costs.
Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
– Price reduction
The buyer can demand a suitable price reduction if the item is not corrected or returned.
This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.
11. Sellers rights in the event of the buyers default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the sellers part, the seller may, according to the rules in the consumer purchase act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and claim compensation from the buyer. The seller will also be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods, depending on circumstances.
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
The seller may terminate the agreement if there is a material default or other material default on the part of the buyer.
The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
– Interest on late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the late payment interest act. In the event of non-payment, the claim can, after prior notice, be sent to the buyer can then be held liable for fees under debt collection act.
– Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover a maximum of the sellers actual expenses for delivering the goods to the buyer. Such a fee can not be charged to buyers under 18 years of age.
Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyers right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
13. Personal information
The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal data act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyers personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
14. Conflict resolution
Complaints are addressed to the seller within a reasonable time, f items 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the consumer council for mediation The Consumer council is available on telephone 23 400 500 or www.forbrukerradet.no
The European Commissions complaints portal can also be used if you wish to lodge a complaint.
This is especially relevant if you are a consumer residing in another EU country. The complaints is submitted her: